Frequently Asked Questions
If you didn't get your answer from FAQ, please call us on 1300 009 387
1. How experienced are you in IT Support Industry?
We have more than ten years of experience managing IT issues and providing IT support on a day-to-day basis for small to medium-sized businesses around Sydney and suburbs. We have industry-certified IT Engineers and we follow the ITIL best practice to support our customers.
2. What kind of service do you provide?
We provide day-to-day IT support for 5 to 200+ users. For our contract customers, we have SLA, and according to that, we provide service to them. Some customers need to set up, manage, or replace some devices, and we can go to their premises or data center to complete that task.
3. Do you fix the issues remotely or on-site?
It depends on the system issues. If we can fix issues remotely and if that's suitable for our clients, we fix them remotely, or we go to the customer premises and fix the issues there.
4. How quickly can you resolve the issues?
We fix issues based on the service level agreement, but depending on the nature of the faults, we fix the issues on a priority basis.
5. How can we pay you?
For our contract customers, they pay on a monthly basis. For on-call customers, they need to pay once the job is completed. You can pay by VISA, MASTER card, Bank transfer, etc.
6. Where is your support center?
Our head office is in Sydney CBD, but our staff works across Sydney and suburbs. We cover IT support for all locations in Sydney.
7. Not sure which IT Support or what package should I go for?
You can visit our IT Support Package list, and based on your requirements, we can set up the package for you. If you have any project or task that needs to be completed, we can discuss the details of the scope and accomplish the task.
8. How do you support Project or Office Relocation?
Whether you want to upgrade a new system or move offices to a new location, we can take care of your IT Services. To upgrade a new system, new deployment, or office relocation, please contact us, and we will provide you with a quote.
On-Site Support
Onsite IT support can make things easier and faster in many scenarios. We understand this fact and are ready to serve our customers onsite. Our support center is located in Sydney CBD on Kent Street. Call us, and we will be there shortly.
Reliable Services
Reliability is important for a seamless IT infrastructure. We provide reliable IT support for our customers, meaning once we fix the issues, it will be a guaranteed fix. Reliable support can increase the productivity of your business.
Expert Technician
Expert IT solutions can increase the profitability of your business. We have a number of certified expert technicians with CCNA, CCNP, MCSE, ITIL certification. With this experience and certification, we can serve our clients in an effective way so that your business can grow faster.
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